Decision-making is not for the faint-hearted

Decision-making is not for the faint-hearted 03 August 2019 If I assume that basic opportunities (like education, family circumstances, access to health services) for all people are the same to start with then I would argue that by far the most significant factor that determines where people end up in their lives is the quality […]

Even with a crystal ball in hand…

Even with a crystal ball in hand… 07 July 2019 Imagine it’s Tuesday morning, 1 December 2015. While your first cup of coffee is waiting for your eager consumption you open your mailbox and spot an email with the subject: OF UTMOST IMPORTANCE, FOR YOUR EYES ONLY.  It is from a buddy of yours who […]

Where will their help come from?

Where will their help come from? “Have you never heard of the cradle-to-grave approach to client service?” a cheeky millennial asked me about two years ago. I tried to sound as diplomatic as possible in my response but in actual fact I wanted to say, “if you expect me and my company to service you […]